How can I cancel an order? (Standard process)
If a buyer wished to cancel an order they will have an option to cancel the order. Refunds will be provided to the buyer within 4-5 working days. Once the order has been dispatched buyer cannot cancel the order as per the policy.
Buyer can cancel it in My Orders in My Account Section. To cancel an order from the My Ordersmenu, follow the steps mentioned below:
- From the My Account Section, select My Orders.
- Find the order referenced in the email notification and click Cancel order in the Action column.
Note: The Cancel order button is available only before the order has been dispatched after the order has been placed.
- On the Cancel order page, select the reason for cancellation as Buyer requested.
- Click Submit.
- After you cancel the order, you and the buyer will receive separate email confirmations that the order has been cancelled.
When you cancel an order, Fempire automatically updates the order status in the buyer's Fempires account and sends an email notification to the buyer.